Returns & Refunds
As part of our promise to reach carbon net zero by 2040, we’re using online returns. This means you’ll no longer receive a paper returns slip in your parcel.
If your chosen pieces aren’t quite right, you can still return them quickly and easily with our online process.
Information on how to return can be found in the relevant sections below.
We love creating beautiful clothes for you to enjoy for seasons to come, so if you find your order isn't quite right – for whatever reason – don't worry, you can return it or exchange it.
❀ You have 28 days from the day you receive your purchase/s to return your items. Proof of purchase required. This does not affect your statutory rights.
❀ Please return all items unworn, clean and with the tags on.
❀ Mudflower Gift Cards cannot be exchanged for cash.
❀ If you are returning a UK order purchased with part Gift Card and an alternative payment method, we'll refund the alternative payment method first and then refund the remaining amount to the Gift Card.
How to find your order number
Your order number starts with #, followed by an 4-digit number. Your order number can be found on your Order Confirmation email or in the 'my order' sections of your Mudflower Account.
If you placed your order as a guest, it won't show in your account. In this instance, please refer to your Order Confirmation email.
Can't find your order in the UK returns portal?
If you can't find your order in our UK returns portal, we’re here to help! Please email us at info@mudflower.co.uk, pop onto a Live Chat with us or give us a call on 0116 263 0777 and we’ll sort your return out as quickly as possible.
Returning items from separate orders?
If you'd like to return items from separate orders, you’ll need to log these separately with their unique order number and email address as only the items within an individual order will show on the UK returns portal.
Returning items from the same order that won't fit in one bag?
If the items you'd like to return won't fit in a single bag, please log each parcel separately. You can do this by logging the items included in your first parcel and follow the steps to create a QR code or label. You can then repeat this process with your remaining items until everything you'd like to return is parcelled up. You should have a QR code or label for each parcel
Need help?
If you have any problems registering your return, please see our UK returns portal FAQs below or contact our Customer Services team.
Cost of Returns
Unfortunately we don't offer international returns. All international returns will need to be paid for directly to the courier of your choice when posting.
Refunds will be made to the payment method used on the original order and should show within 14 days from the date that you receive your refund confirmation email.
Can't find your order number?
Your order number can be found on your Order Confirmation email or in the 'my order' sections of your Mudflower Account. If you placed your order as a guest, it won't show in your Mudflower Account. In this instance, please refer to your Order Confirmation email.
If you bought an item from one of our stockists, you’ll need to return it to the shop you bought it from.
We usually find our stockists are very accommodating. However, if you have any problems, just contact our Customer Services team.
We're really sorry that you have a faulty product, we do our best to ensure products arrive in perfect condition and are made to last. Should your product not meet your expectations please let us know so we can put it right for you.
UK ORDERS:
- If you've had your order for less than 28 days and you paid by Card, Gift Card or Paypal, please request a return on your Mudflower Account or contact us at info@mudflower.co.uk to receive a full refund.
- If you've had your order for over 28 days please pop over to our Live Chat or email us at info@mudflower.co.uk and we'll sort it out as quickly as possible.
INTERNATIONAL ORDERS:
- If your order is faulty please pop over to our Live Chat or email us at info@mudflower.co.uk and we'll sort it out as quickly as possible.
Still need help?
UK Returns FAQS
For orders placed on our UK website, request a return on your Mudflower Account or email us directly at info@mudflower.co.uk for a quicker and easier free return.
If you requested your return via your Mudflower Account, your refund will be processed and back in your account within 2-5 working days from when the courier scanned your return.
If you contacted us via email and we send you the link to book a return, your refund will be processed and back in your account within 2-5 working days from when the courier scanned your return.
Nothing! Returns in the UK are free.
If you choose to return via the QR code option, you won’t need to print anything. The QR code will be generated once you add all information to the Royal Mail portal. You'll need to be able to access this at the Post Office so they can scan the QR code on your smartphone and print your returns label for you.
If you don't have access to a smartphone to receive a QR code or a printer to print a returns label, our Customer Services team can register your return and post a returns label to you. Please pop onto a Live Chat or email us at info@mudflower.co.uk
As part of our promise to reach carbon net zero by 2040, we’re using online returns. This means you’ll no longer receive a paper returns slip in your parcel. If your chosen pieces aren’t what you expected, you can still return them quickly and easily in your Mudflower Account or by emailing us at info@mudflower.co.uk
Your order number can be found on your order confirmation email or in the ‘my order’ sections of your Mudflower Account. If you placed your order as a guest, it won't show in your Mudflower Account. In this instance, please refer to your order confirmation email.
You can choose between having Royal Mail collecting the parcel or going to the post office to return it. If you return it on the post office you can either use a digital QR code (no printer needed) or a pre-paid shipping label (printer needed).
A QR (quick response) code is a type of barcode that can be read easily by a digital device, and which stores information as a series of pixels in a square-shaped grid. Most smartphones have QR readers. If you return by QR code, the Post Office will scan this and then print your returns label for you.
All returns are handled by Royal Mail using their Tracked 48 service.
If you've double checked your details and you're still having problems registering your return request in your account, or you would like to return an item outside of our returns policy, we’re here to help! Please contact our Customer Services team via live chat or by emailing us at info@mudflower.co.uk
We’re so sorry that you have a faulty item. Of course, we’d be happy to arrange a refund for you. If your order is not as you’d expect, please request a return on your Mudflower Account and add "faulty item" as the reason for the return. Alternately you can use pop onto a Live Chat with us or email us at info@mudflower.co.uk and we'll sort it out as quickly as possible.
If you bought an item from one of our stockists, you’ll need to return it to the shop you bought it from. We usually find our stockists are very accommodating. However, if you have any problems, just contact us or email us at info@mudflower.co.uk