delivery
Standard UK & Channel Isles delivery is FREE (2-5 days)
We use Royal Mail’s Tracked service for all our standard UK & CI orders.
When your order's been despatched, we'll send you an email with your tracking link. You'll have the option to sign up to text message delivery updates from your parcel's tracking page. Your parcel will be with you in 2-5 days (although it can take a little longer at busy times).
Order by 8pm Monday to Friday, or 8pm Sunday, for next day delivery. (Saturday orders arrive on Monday.)
Before shopping with international delivery, please use dropdown to select your shipping country (located top right of the page on desktop or in the mobile menu).
- Overseas orders are fully tracked and sent by us via Royal Mail.
- Delivery options and shipping times specific to your country will be displayed at the checkout. Deliveries can take a little longer at busy times.
- Please note we cannot deliver to BFPO, international PO boxes, Army Post Office or Fleet Post Office addresses.
CUSTOMS AND DUTIES
As all orders are shipped directly from the UK, you may have to pay customs fees when your parcel reaches your chosen shipping country.
You are responsible for any import duties, customs and local sales taxes, and you’ll need to pay these fees to release your order from customs.
We don’t have any control over customs and import tax and we can't tell you exactly how much you will be charged, as this varies widely depending on your shipping country. Any orders with a value above the threshold amount will be charged import fees, so we recommend contacting your shipping country’s customs office for more information before placing your order.
If you have bought (or received!) an item an it’s not quite right, don’t worry, you have 28 days from the day you receive your purchases to return your items.
UK returns are free. For more information please visit our Returns page.
OUR RETURNS JUST GOT GREENER
As part of our promise to reach carbon net zero by 2040, we’re switching to online returns. This means you’ll no longer receive a paper returns slip in your parcel. You can return your items quickly and easily with our UK returns portal. For more information please see our Returns page.
Proof of purchase required. This does not affect your statutory rights.